Content Moderation & Trust & Safety Services for Canadian Platforms — Bilingual, 24/7
Wingspan Global Solutions provides 24/7 bilingual (English & Canadian French) content moderation for Canadian marketplaces, dating apps, social networks, gaming and streaming platforms. Aligned with PIPEDA, Bill C-63 Online Harms and Quebec's Law 25.
Why Canadian Platforms Choose Wingspan
Canadian platforms face a unique combination of pressures: bilingual EN/FR user bases, PIPEDA and Law 25 privacy obligations, evolving Online Harms legislation (Bill C-63), and CRTC content oversight. Domestic moderation teams struggle to cover 24/7 bilingually without significant cost.
Wingspan runs dedicated T&S pods for Canadian platforms with native-quality English and Canadian French moderators, coast-to-coast policy training, and workflows aligned with proposed Online Harms Act duties on illegal content removal, user reporting and transparency.
Our Canada Content Moderation Services
Full-stack bilingual Trust & Safety for Canadian digital platforms.
Bilingual UGC & Community Moderation
Real-time review of user posts, reviews, listings and profiles — in English and Canadian French — for marketplaces, review sites, forums and creator platforms.
Image & Video Moderation
Human review of images, video and livestream clips for CSAM, nudity, violence and IP violations — with AI pre-filtering. CSAM reported to Cybertip.ca and NCMEC.
Chat, DM & Livestream Moderation
Bilingual real-time chat and DM moderation for dating, social and gaming platforms — grooming detection, harassment escalation and law-enforcement liaison workflows.
Marketplace & Ad Review
Pre-publish and post-publish moderation of classifieds, listings and ad creative — brand safety, prohibited-goods screening and provincial consumer-protection compliance.
PIPEDA, Law 25 & Online Harms Alignment
Canadian T&S operations respect PIPEDA principles, Quebec Law 25 (including Privacy Officer of record and cross-border transfer assessments) and are built to accommodate the proposed Bill C-63 Online Harms Act duties. Full audit trail on every decision.
Scale & SLA Guarantees
24/7/365 bilingual coverage, <2 min median response on priority queues, 98%+ QA scores, and 55% cost saving versus a domestic Canadian T&S team — without sacrificing bilingual quality.
The Wingspan Advantage
True Bilingual Coverage
Native-quality Canadian French and English moderators on every shift.
55% Cost Savings
Versus in-house or domestic Canadian BPO Trust & Safety teams.
Online Harms Ready
Workflows designed around proposed Bill C-63 duties and Ofcom-style regulatory patterns.
24/7/365 Coverage
Follow-the-sun shifts across EST, CST, MST and PST with no queue gaps.